It’s Fall, and my neighbors are getting ready for school. Some children are eager to return, while others prefer not. Regardless of their feelings, they all know what they will do when they get there. Managers should also be aware of the happenings at work, just like these students. This principle is not something I have heard about in my recent experiences.
An old saying applies here. There are three types of people in the world: those who know the score and those who don’t know the score. Managers who aren’t interested in being suckered need to know that their team members keep score. Managers who want to win the game need to understand what is happening. These are five steps managers can take in order to improve their awareness of the scores of their teams.
Although team members generally go to their supervisors with any questions, managers should be able to reach out to team members as well. Although the questions may be different, all learning is dependent on what questions we ask. Managers should ask team members questions that will help them be more informed about the activities of the teams they supervise. What would you like to learn more about the team that you run? What are the obstacles team members face in achieving better team performance? What can you do to remove these roadblocks, according to your team members? You must be ready to take action on any information that you receive. Managers who fail to act on the information they receive are seen as suckers.
Take a walk in their shoes.
I was assigned to help a manufacturing company improve safety at their plant several years ago. Despite the site passing all safety inspections, accidents were occurring at an unusually high rate. I didn’t have much experience in manufacturing environments at that time in my career. This was a great advantage to the job. People who have been there for a while know all the problems. The problem was that less experienced workers didn’t know the issues. As a newbie, it was easy to get lost in the dangers that existed on-site. Sometimes, managers get too focused on their own views and lose sight of the reality around them. You will gain the insight you wouldn’t otherwise have if you put yourself in the shoes of your team members.
Take care when approaching issues.
It is not uncommon for things to go wrong. Managers are not afraid to jump to conclusions when things go wrong. These are the times when more level-headed people must prevail. Seek for understanding. Listen to all sides of each issue. Managers who listen to all sides of every case will be able to make better decisions. Although it may not always be possible to hear all the details, it is better than not knowing. You would. Don’t shoot messengers. Take all the information you can, and use it to help you find better solutions.
Reach out to other teams
Everything is relative. It is impossible to see everything only from one’s perspective. Managers who think they know everything may be able to see all the details without seeking out input from others. For example, right now, can you see behind you? Of course, you can’t. It is necessary to have the support of others. Learning from others can be just as valuable as from your team members. Reach out to other teams at the team level for information that you may not be able to see.
Expect to learn something new every day.
Learning is the essence of life. Many people agree that every day brings new learning. This is why we should expect to learn new things every single day. Managers who are better at understand and seek out opportunities to learn new skills will be more successful. Managers who don’t consider this or are unwilling to take the time to learn may miss out on potential opportunities. Another phrase may be helpful in this regard. None are deafer than those who refuse hearing, and none more blind than those who refuse sight. Keep your ears and eyes open. Accept any new information that comes your way and be open to learning.