Do you sometimes find yourself as the CEO spending significant time resolving conflict among your team members?
This means that time that could have been spent in more productive, result-oriented careers is being wasted on the frustrating and unproductive task of resolving conflicts.
Each member of a team has a different personality and has their own perceptions. There will be conflicts among team members over marketing strategies, budgets, goals, product details, and recruitment plans.
You are expected to attend many meetings, have discussions, travel, and work together in the corporate world. Conflicts and negativity can result from disagreements. It is difficult for the CEO to act as a mediator and help his team reach a common understanding.
Clear vision, honesty, and focus are essential to solving problems in a team. These are some helpful tips to help you resolve conflicts within your team.
Refrain from taking sides
Avoid taking sides as the CEO. This can cause more conflict. Listen to all the complaints and arguments. Your employees should be aware that they shouldn’t approach you directly about the problem unless they have spoken to the people in question first and attempted to resolve the issue themselves.
If employees are having a difficult time coming to a mutual understanding (which is common), then intervene and meet with the disputing employees to resolve the problem.
This is when you can put your leadership skills to the best use. Gather everyone involved in a room, and listen to both sides. Then draw a logical conclusion.
Encourage one-on-one conversations
We are so dependent on technology that we no longer have the ability to connect with people on a personal level. Encourage your employees to talk one-to-one rather than resolving issues via e-mails or text messages.
Talking over the phone doesn’t give you an accurate idea of the other person’s facial expressions, reactions, or body language. Talking face-to-face is the best way to solve any conflict.
Provide a healthy environment
You, as the CEO, should be able to spot a conflict early and stop it from becoming a problem. Most conflicts result from long-standing misunderstandings among employees.
This situation can be avoided by creating a welcoming environment where everyone is treated equally. You should establish a job system that allows each employee to be given work that is appropriate for his/her abilities, productivity level, and knowledge.
Get guidance from CEO clubs.
A CEO peer group is a place where experienced and knowledgeable experts can give guidance on managing conflicts within your team. The experts will be able to share their fears and thoughts without any inhibitions.
The CEO peer group experts are experienced CEOs and leaders who have gone through the same situations as you and can help you better.
Mingling with experts and non-competent members will help you improve your leadership skills and make better decisions.
Good things can come from conflicts.
A conflict does not necessarily have to be a negative thing. A war that is properly managed can result in learning opportunities and innovative ideas. You should not avoid conflict as a CEO. Instead, address them. Your leadership skills can be tested by managing workplace conflicts.